Cancellation, Refund Policy and Privacy

Cancellation, Refund Policy and Privacy

Cancellation and Refund Conditions

The objection period for collections made via 3D or virtual POS from the online collection system is 10 business days. If a refund request is made by the card holder, our company will evaluate it within 7 business days and inform the customer. Our company works in cash and requests made after 10 business days from the invoice date will not be evaluated.

Personal Information Security

All personal information received from customers during membership and shopping is protected by the highest available electronic and physical security systems and is stored in an environment that can only be viewed by authorized personnel and, when necessary, with user approval. This information is used only within the framework of the laws of the Republic of Turkey and international laws. Bank, account number and credit card information are not transmitted to our company and this information is not processed by our company.
Our company undertakes and guarantees that personal information will not be disclosed, published or shared with third parties without user consent. provides general user information other than personal information, if the user gives consent; reserves the rights to use it for information, promotion, announcement and offer purposes.

Payment Information Security
The online security department established within takes precautions to prevent illegal uses such as credit card fraud by checking the identity and address information of our customers who will shop for the first time, and by contacting customers by phone when necessary. However, our company is not responsible in case of possible credit card fraud that may occur without the fault of our company. has a 256bit security certificate. The credit card information provided for purchases made from is transferred to the system of contracted banks using the 256bit SSL encryption protocol provided by Globalsign, regardless of the site. is transferred and the query is made by the bank. The result of the inquiry is instantly transmitted to the customer and the payment process is completed. The entered card information is directly transmitted to the bank; All transactions take place between the customer and the bank. This information cannot be viewed or recorded by the site in any way.
The lock image in the lower right corner of the payment page shows that the page is encrypted and secured with SSL.

In cases where the credit card is stolen, lost or used without permission, the bank to which the card belongs should be contacted without delay and the situation should be reported.
In cases of credit card fraud detected by, the relevant bank and card holder are informed about the situation.
When shopping online, you should make sure that the address and telephone information of the shopping site are correct, and if necessary, verification should be made by calling the customer service number on the site.

Provincial central courts and enforcement offices are authorized to resolve all disputes that may arise from this agreement.